COVID-19 UPDATE
Due to the worldwide pandemic, once we resume International shipping, all International/Canada orders will be final sale until further notice. No exchanges or returns for store credit will be accepted. So please look at any and all measurements and ask any questions you may have about an item before purchasing!
Not In Love With Your Purchase?
Black Salt gladly accepts exchanges or returns for store credit on unworn/unwashed full-priced merchandise with original tags attached within 14 days of original delivery date for either store credit or other in-stock items in our shop. All returns are granted in the form of Black Salt gift card/store credit.
WE DO NOT ISSUE REFUNDS. The customer is responsible for all return shipping costs.
During COVID-19, all International/Canadian orders are final sale and cannot be exchanged or returned.
Please note that all discounted/sale items, as well as any accessories, vintage, and bodysuits (full priced and sale) are final sale and cannot be returned.
How to exchange / return your item for store credit:
If you'd like to send back any item from your order for store credit or another item, please contact us at info@shopblacksalt.com with your order number and exchange/return for store credit inquiry. Please do not send exchange inquiries via Instagram DM. We need email chain copies of all exchanges and cannot process them via Instagram.
Items eligible for exchange/return for store credit must be back to us within 14 days of original delivery date, so contact us sooner than later! Once you've emailed us, we will decide if the item is eligible for exchange/return for store credit based on the guidelines shown below and contact you with a return address and more information. WE DO NOT ISSUE REFUNDS.
You must contact us before shipping your order back.
Please allow 3 - 5 business days processing for the exchange/issue of store credit once we receive your item back. Sending us tracking information for your exchange/return can speed up the process! Once processed, we will contact you with either a new tracking number for your exchange, or email you a store credit in the form of a Black Salt gift card, which are good for one year from issue date.
RETURN/EXCHANGE GUIDELINES
- You must contact info@shopblacksalt.com first before shipping back your item(s)
- Discounted, Sale items, and any full-priced items purchased with a discount code of 30% or more are final sale and cannot be exchanged. Accessories, jewelry, all vintage pieces, and bodysuits (sale & full-priced) are final sale and cannot be exchanged.
- If more than 14 days (2 weeks) have gone by since you received your item(s), you will not be eligible for an exchange or store credit
- Shipping fees are non-refundable and any return shipping costs are the sole responsibility of the buyer.
- Your item must be in original, brand new condition: unwashed, unworn, tags attached, to be eligible for an exchange/return for store credit. If we receive items back to us that appear to be worn or not in the same condition as when you received them, you will be notified, and the items will be returned to you and considered final sale.
- Item(s) cannot also not have any perfume smells, pet hair, deodorant marks, makeup stains, etc. Any items sent back to us with any of these will be returned to the customer and marked as FINAL SALE.
- Items can only be exchanged ONCE. I.E: if you send back an item and exchange it for another, you can no longer exchange that new item. So please look at all measurements and ask any questions before purchasing!
- We cannot accept exchanges/returns on items that have been damaged after wearing. Any item that is ripped/torn by the owner (or a washing machine, etc) is not a manufacturing defect. We inspect all items to make sure they are not faulty before shipping, so any that incur thereafter are solely the responsibility of the customer. So please be gentle with your new clothing - they are not indestructible!
We do not issue refunds.
International Returns
During the COVID-19 pandemic, we are not accepting returns/exchanges on international/Canadian orders. ALL SALES ARE FINAL. We will update here once we change this policy.
Afterpay Orders:
If you placed an order using Afterpay and you'd like to return/exchange an item(s), the exchange process is the same as above - the total cost of your item(s) returned will be applied to a Black Salt gift card/store credit. However, you will still be responsible for the remaining payments to Afterpay from your original purchase.
COVID-19 UPDATE
Due to the worldwide pandemic, we are currently only accepting orders within the US. International/Canadian shipping is scheduled to resume sometime in June but official date is TBD.
At that time, we still strongly discourage international shipping as there are massive delays with often no updates in tracking; some packages can take up to or longer than 2 months to receive. Please order at your own risk! We are not responsible for any lost packages or delays. Until further notice, all International/Canada orders will be final sale (no exchanges or returns for store credit will be accepted) So please look at any and all measurements and ask any questions you may have about an item before purchasing!
Also, once Canadian/International shipping is reinstated, we will only be shipping these orders once a week, so also please expect slight delays with shipping confirmations.
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DOMESTIC ORDERS:
U.S. orders over $50 ship USPS Priority FREE.
Orders Under $50 ship USPS Priority for a flat rate fee of $8.
Please note price is subject to change whenever USPS raises their rates.
All domestic orders are shipped via USPS Priority Mail and shipped within 2 business days of order placement; weekends and holidays excluded. Please allow 24-48 hours for your tracking to update. Depending where you live in the US, you will get your package within 1-3 business days from the date it was shipped.
There may be a 2-business-day delay in shipping during big sales.
INTERNATIONAL ORDERS:
International-based orders ship USPS First Class International: $23 flat rate.
Please note price is subject to change whenever USPS raises their rates.
All shipping addresses must be typed in English at checkout. We cannot ship items to you if your address is typed in another language, per USPS.
Black Salt ships *almost* worldwide. All international orders will be processed and shipped within 3 business days, excluding weekends and holidays. This method typically takes 6-15 business days to arrive, but depending on your country’s customs department, shipping methods may take longer than the expected delivery range given, sometimes up to 30 days or more. Customer is responsible for all customs fees. Basic tracking is included for most countries with this shipping method. Full tracking is not guaranteed.
NOTE: International buyers: Order at your own risk. We are not responsible for missing/lost packages. Some international packages have tracking only up until it leaves the United States. We have no control over this. We totally understand that shipping costs are expensive, but we do not set the prices - USPS does!
CUSTOMS, DUTIES, TAXES:
All customs duties, taxes, or fees are the sole responsibility of the customer. Black Salt is required by law to accurately declare the value of all international orders on customs forms. Do not ask us to mark items as a gift as it is against the law. Sometimes customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office. We have no control over the fees you may need to pay to collect your item. Please take into consideration you may have to pay customs fees when ordering internationally.
UNCLAIMED PACKAGES:
If your package gets returned to us due to duties/customs not paid or item not claimed, etc, we will contact you. To attempt to ship again, you will be charged another international shipping fee of $18.50. Original shipping fees can not be refunded under any circumstance.
MISSING/STOLE PACKAGES:
We are not responsible for lost packages and cannot reimburse orders that were misdelivered by the post office or stolen from a property. Please make sure you have your package sent to a secure address. Thank you for understanding. If you have a package that was marked as delivered but was not received, please contact your local post office.
ORDERS SHIPPED TO INCORRECT ADDRESS
We always ship orders to the shipping address customers enter at checkout. If you enter an incorrect shipping address and the package has already been shipped by us, we are no longer able to change the shipping address, so please make sure you're entering in your address correctly!
Package Intercept by USPS can be used to change the delivery address once a package has shipped. Please note there is a fee charged by USPS for this service. Black Salt cannot intercept packages; it is the sole responsibility of the customer to do so.
VACATION MODE:
Very rarely, Black Salt will be away on a quick vacation, which may cause some extended shipping delays as it is a one-woman-run business. This will always be noted at the top of our website, of course!
