Not in love with your purchase or need a different size? We gladly accept exchanges on full-priced, non-sale items that are unworn, unwashed, with original tags attached within 14 days from the date your item was delivered. Items can be exchanged for other items in the store or the cost of your item(s) will be applied onto a Black Salt gift card. We do not issue refunds.
All sale items are FINAL SALE, as well as full-priced items purchased using a discount code of 30% or more. Any item under these guidelines cannot be exchanged. We try to list measurements of each item on our site, but if you are unsure on sizing/fit/etc, please ask us any questions before buying as items cannot be exchanged if they do not fit.
:: HOW TO EXCHANGE ::
Before sending back your item, contact us at firstname.lastname@example.org with your order number & exchange inquiry. If you plan to make an exchange for another size or product currently in stock, please let us know so we can put the item on hold if needed as often we only have one of each size in stock!
- To exchange your product, mail to:
1355 Bardstown Rd. #351
Louisville, KY 40204
- Please include the original packing slip with your item(s) when you mail them back. We are not liable for lost packages. Please add insurance and tracking to your package. Please be gentle with all items, package them up properly in their original packaging. If you email us the tracking number for your exchange, the exchange process can be finalized a little quicker.
- Once we receive the exchange (please allow 3-5 business day processing), we will contact you via email to process the exchange/issue you a Gift Card for the amount of the item(s).
Note: Our secure mailbox is in a different location than our studio so we don't know your exchange has been delivered until we check our mailbox, which is often only once a week. Want to speed up the exchange process a bit? Send us your tracking when you mail the package - that way we can know when it's been delivered and will know to head to our mailbox to get things goin'.
:: PLEASE NOTE ::
Reduced & Sale items are final sale. If you have any questions on size, fit, etc of a product, please don't hesitate to ask us a question via the "ask a question" link available on each product page.
Exchanges after 14 days cannot be accepted.
The original shipping charge is non-refundable, and you will be responsible for paying your own shipping costs for any item you exchange.
To be eligible for an exchange, your item must be unused/unworn/unwashed, with tags attached, and in the same condition that you received it. We will refuse items with pet hair, perfume smells, makeup stains, deodorant marks, etc.
We do not issue refunds.
:: INTERNATIONAL EXCHANGES ::
All guidelines above apply as well for international orders. Please contact us within 14-days of delivery date if you would like an exchange for store credit. At this time for international orders, we only offer store credit for exchanges (no size swaps, etc).
All orders must be postmarked (date that a package is shipped) within 14-days of original delivery date. We highly recommend packages be tracked and insured (at buyer's cost), as we cannot be held responsible for lost or missing packages. Return shipping costs are the responsibiity of the customer. Original and return shipping costs are not refunded. Store credit issued will be for the amount of the item(s) only.