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EXCHANGE POLICY

Not in love with your purchase or need a different size? We gladly accept exchanges on full-priced, non-sale items that are unworn, unwashed, with original tags attached within 14 days from the date your item was delivered.  Items can be exchanged for other items in the store or the cost of your item(s) will be applied onto a Black Salt gift card.  We do not issue refunds. 

All sale items are FINAL SALE, as well as full-priced items purchased using a discount code of 30% or more. Any item under these guidelines cannot be exchanged. 

 

:: HOW TO EXCHANGE :: 

  1. Before sending back your item, please contact us at info@shopblacksalt.com with your order number & exchange inquiry. If you plan to make an exchange for another size or product currently in stock, please let us know so we can put the item on hold if needed as often we only have one of each size in stock!
  2. To exchange your product, mail to: 

    Black Salt 
    Order: #_________ 
    1355 Bardstown Rd. #351 
    Louisville, KY 40204 

    Please include the original packing slip with your item(s) when you mail them back. We are not liable for lost packages. Please add insurance and tracking to your package. Please be gentle with all items, package them up properly in their original packaging. If you email us the tracking number for your exchange, the exchange process can be finalized a little quicker.

  3. Once we receive the exchange (please allow 3-5 day processing), we will contact you via email to process the exchange/issue you a Gift Card for the amount of the item(s). 

 

:: PLEASE NOTE :: 

Reduced & Sale items are final sale. If you have any questions on size, fit, etc of a product, please don't hesitate to ask us a question via the "ask a question" link available on each product page. 

Exchanges after 14 days cannot be accepted.

The original shipping charge is non-refundable, and you will be responsible for paying your own shipping costs for any item you exchange. 

To be eligible for an exchange, your item must be unused/unworn/unwashed, with tags attached (if applicable) and in the same condition that you received it. 

We do not issue refunds.

 

:: INTERNATIONAL EXCHANGES :: 


All guidelines above apply as well for international orders. Please contact us within 14-days of delivery date if you would like an exchange for store credit. At this time for international orders, we only offer store credit for exchanges (no size swaps, etc). 

All orders must be postmarked (date that a package is shipped) within 14-days of original delivery date. We highly recommend packages be tracked and insured (at buyer's cost), as we cannot be held responsible for lost or missing packages. Return shipping costs are the responsibiity of the customer. Original and return shipping costs are not refunded.  Store credit issued will be for the amount of the item(s) only.

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