Not In Love With Your Purchase?
Black Salt gladly accepts exchanges or returns on unworn/unwashed full-priced merchandise with original tags attached within 14 days of original delivery date for either store credit or other in-stock items in our shop. All returns are granted in the form of Black Salt gift card/store credit. WE DO NOT ISSUE REFUNDS.
Please note that all discounted/sale items, as well as any accessories, vintage, and bodysuits (full priced and sale) are final sale and cannot be returned.
How to exchange / return your item for store credit:
If you'd like to send back any item from your order for store credit or another item, please contact us at info@shopblacksalt.com with your order number and exchange/return inquiry. Items approved for exchange/return must be sent back to us within 14 days of original delivery date, so contact us sooner than later! Once you've emailed us, we will decide if the item is eligible for exchange/return for store credit based on the guidelines shown below and contact you with a return address and more information. WE DO NOT ISSUE REFUNDS.
You must contact us before shipping your order back.
Please allow 3 - 5 business days processing for the exchange/issue of store credit once we receive your item back. Sending us tracking information for your exchange/return can speed up the process! Once processed, we will contact you with either a new tracking number for your exchange, or email you a store credit in the form of a Black Salt gift card, which are good for one year from issue date.
RETURN/EXCHANGE GUIDELINES
- You must contact info@shopblacksalt.com first before shipping back your item(s).
- Discounted, Sale items, and any full-priced items purchased with a discount code of 30% or more are final sale and cannot be exchanged. Accessories, jewelry, all vintage pieces, and bodysuits (sale & full-priced) are final sale and cannot be exchanged.
- If 14 days have gone by since you received your item(s), you will not be eligible for an exchange or store credit.
- Shipping fees are non-refundable and any return shipping costs are the sole responsibility of the buyer.
- Your item must be in original, brand new condition: unwashed, unworn, tags attached, to be eligible for an exchange/return for store credit. If we receive items back to us that appear to be worn or not in the same condition as when you received them, you will be notified, and the items will be returned to you and considered final sale.
- Item(s) cannot also not have any perfume smells, pet hair, deodorant marks, makeup stains, etc. Any items sent back to us with any of these will be returned to the customer and marked as FINAL SALE.
We do not issue refunds.
International Returns
All guidelines above apply as well for international orders. At this time for international orders, we only offer store credit for returns and do not do exchanges for other items. All orders must be postmarked (date that a package is shipped) within 14-days of original delivery date. We highly recommend packages be tracked and insured (at buyer's cost), as we cannot be held responsible for lost or missing packages. Return shipping costs are the responsibility of the customer. Any customs fees paid cannot be reimbursed. Original and return shipping costs are not refunded.
Afterpay Orders:
If you placed an order using Afterpay and you'd like to return/exchange an item(s), the exchange process is the same as above - the total cost of your item(s) returned will be applied to a Black Salt gift card/store credit. However, you will still be responsible for the remaining payments to Afterpay from your original purchase.
DOMESTIC ORDERS:
U.S. orders over $50 ship USPS Priority FREE.
Orders Under $50 ship USPS Priority for a flat rate fee of $8.
Please note price is subject to change whenever USPS raises their rates.
All domestic orders are shipped via USPS Priority Mail and shipped within 1 business day of order placement; weekends and holidays excluded.
Depending where you live in the US, you will get your package within 1-3 business days from the date it was shipped.
There may be a 2-business-day delay in shipping during big sales.
CANADIAN ORDERS:
Canadian-based orders ship USPS First Class International: $13 flat rate.
Please note price is subject to change whenever USPS raises their rates.
All orders will be processed and shipped within 2 business days, excluding weekends & holidays. This shipping method typically takes 6-15 business days to arrive, sometimes sooner depending on the location, sometimes longer if the package gets stuck in customs (beyond our control!) Basic tracking is included with all Canadian orders.
INTERNATIONAL ORDERS:
All other international-based orders ship USPS First Class International: $16.50 flat rate.
Please note price is subject to change whenever USPS raises their rates. It is expensive to ship internationally, but please note that more often than not, it costs us more to ship your item than we are charging you!
Black Salt ships *almost* worldwide. All international orders will be processed and shipped within 3 business days, excluding weekends and holidays. This method typically takes 6-15 business days to arrive. Depending on your country’s customs department, shipping methods may take longer than the expected delivery range given, sometimes up to 30 days. Black Salt is not responsible for these fees and they are beyond our control. Basic tracking is included for most countries with this shipping method. Tracking is NOT guaranteed.
VACATION MODE:
Very rarely, Black Salt will be away on a quick vacation, which may cause some extended shipping delays as it is a one-woman-run business. This will always be noted at the top of our website, of course!
CUSTOMS, DUTIES, TAXES:
All customs duties, taxes, or fees are the sole responsibility of the customer. Black Salt is required by LAW to accurately declare the value of all international orders on customs forms. Please do not ask us to mark items as a gift as it is against the law. Sometimes customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office. We have no control over the fees you may need to pay to collect your item. Please take into consideration you may have to pay customs fees when ordering internationally.
UNCLAIMED PACKAGES:
If your package gets returned to us due to duties/customs not paid or item not claimed, etc, we will contact you. To attempt to ship again, you will be charged another international shipping fee of $18.50. Original shipping fees can not be refunded under any circumstance. If you cannot afford your customs fees and do not claim your package, you will be charged a 20% restocking fee on the item returned to us. This is mainly because oftentimes we don't get the returned/unclaimed package for months after it's shipped.
MISSING/STOLE PACKAGES:
We are not responsible for lost packages and cannot reimburse orders that were misdelivered by the post office or stolen from a property. Please make sure you have your package sent to a secure address. Thank you for understanding. If you have a package that was marked as delivered but was not received, please contact your local post office.
ORDERS SHIPPED TO INCORRECT ADDRESS
We always ship orders to the shipping address customers enter at checkout. If you enter an incorrect shipping address and the package has already been shipped by us, we are no longer able to change the shipping address, so please make sure you're entering in your address correctly!
Package Intercept by USPS can be used to change the delivery address once a package has shipped. Please note there is a fee charged by USPS for this service. Black Salt cannot intercept packages; it is the sole responsibility of the customer to do so.
