Returns & Exchanges

 Black Salt is a small business comprised of just one woman. Please remember you are emailing a human being and not a robot. Nice messages go a long way! 

Not In Love With Your Purchase or Need a Different Size?

While we do not issue refunds, we accept exchanges or issue store credit minus shipping costs for unworn, unwashed, full-priced merchandise with tags attached within 14 days of original delivery date. International orders are eligible for store credit only, no exchanges. (see below in the guidelines section for more details)

The customer is responsible for all return shipping costs. Sale items and all accessories, socks, and vintage are final sale and cannot be exchanged or returned.


How to exchange / return your item for store credit:

You must contact us at info@shopblacksalt.com with your order number and exchange/return inquiring before sending any item back. We will respond with 24 business hours determining if your item is eligible for exchange and provide instructions for sending back.  Please do not send exchange inquiries via Instagram DM. We need email chain copies of all exchanges and cannot process them via Instagram. 

 

Please read the full policy below:

Guidelines

All returns are granted in the form of Black Salt gift card/store credit. We do not issue refunds.

Items eligible for exchange/return for store credit must be sent back to us, postmarked within 14 days of original delivery date, so contact us sooner than later!

Delivery date is determined by the date your tracking information says it was delivered.

(Note: Postmarked means the date the post office/UPS/FedEx accepts the package, not the date you print the shipping label)

All sale items and items purchased with a discount of 30% or more, as well as all full priced accessories, socks, and vintage items are final sale and cannot be returned or exchanged.

Exchanges can only be exchanged once.

Your item(s) must be in original, brand new condition with tags attached (if applicable)

Items with make-up or deodorant marks, excessive pet hair, strong perfume or cigarette smoke smell, will be marked as final sale and returned to the owner.

We cannot accept exchanges/returns on items that have been damaged after wearing. Any item that is ripped/torn by the owner (or a washing machine, etc) is not a manufacturing defect. Please be gentle with your new clothing - they are not indestructible! 

When removing tags off Rolla's pants (or any other item), please use tiny sharp scissors to snip off! Do not rip tags off as this will cause a hole in the fabric. We cannot accept returns or exchanges when this happens.

Customers are responsible for the return postage. If making an even exchange (ie, one size for another in the same item), we cover shipping back to you. If you are exchanging an item for one of higher value and need to pay the difference in cost, the customer may be required to pay additional shipping charges.

We highly recommend getting tracking for your return orders as we cannot be responsible for lost returns.

We cannot refund shipping on orders and shipping costs are not included in the store credit issued.

Ex: if you purchased a $30 shirt with $8.45 shipping, you will receive a store credit for $30.

Items from international orders can only be sent back for store credit. No exchanges are offered.

We are happy to hold an item for you until your item is returned back to us. For us to hold an item for you, the tracking number for your return must be emailed to us as proof of shipment. Once your item has been returned to us, you can purchase that item with your store credit.

All other guidelines above apply to international orders.

Please contact us at info@shopblacksalt.com within 14 days of original delivery date with your inquiry. You must contact us first before sending your item back.

Original and return shipping costs are not refundable. Any customs, duties, and taxes paid are also not refundable. We highly recommend shipping your order with tracking as we cannot be held responsible for lost packages.

How to Exchange

You must contact us at info@shopblacksalt.com before shipping back any item! Include your order number and exchange request or your request to return for store credit within the email.

Please do not send exchange inquiries via Instagram DM. We need email chain copies of all exchanges and cannot process them via Instagram.

Once you've emailed us, we will determine if the item is eligible for exchange/return for store credit based on the guidelines shown above in our Exchange Policy/Guidelines, and contact you within 24 business hours with the return address to send to and more information about your exchange.   

You must contact us before shipping your order back!

Please carefully package the item(s) preferably in their original packing materials. If you received an organza bag in your order, please gently place your item back in that bag before placing in a shipping envelope/box.

Please allow 3-5 business days for processing your exchange/store credit once we have received your item back. Exchanges are not processed on holidays or weekends.

Once processed, you will either receive tracking for your new item(s) via email or a store credit in the form of a gift card that can be used at any time toward a future purchase.

If you email us the tracking for your exchange/return once it has shipped, it can speed up the process a bit!

Additional Info / FAQs

Due to the limited edition nature of many of our items and limited quantities available, if a size needed for exchange is sold out, store credit will be issued. 

If you placed an order using Afterpay and you'd like to return/exchange an item(s), the exchange process is the same as if you paid with a credit card or PayPal. The total cost of your item(s) returned will be applied to a Black Salt gift card/store credit. However, you will still be responsible for the remaining payments to Afterpay from your original purchase. 

Store credit is issued in the form of a Black Salt gift card via email. Once you receive your store credit, it can be used at any time toward a future purchase(s). It does not have to be used all at once, and can be applied to shipping costs as well.

Store credit does not expire as long as our shop is around, but we recommend using within 1 year so you don't forget about it!

If you've submitted an exchange/return inquiry and decide to keep the item, please contact us asap at info@shopblacksalt.com so we can close the case and put any item on hold back up for sale so another customer can purchase.

During the holiday season between late November and through December, we will extend our exchange policy for items purchased as a gift. Items can be exchanged for store credit or other items until January 3rd as long as they meet all of the exchange guidelines above. Contact us at info@shopblacksalt.com for more details.

Still need help? Send us a note.

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