Exchange Policy
Black Salt is a small business comprised of just one woman. Please remember you are emailing a human being and not a robot. Nice messages go a long way!
Not In Love With Your Purchase or Need a Different Size?
Black Salt accepts exchanges or returns for store credit on unworn/unwashed full-priced merchandise with original tags attached within 14 days of original delivery date for either store credit or other in-stock items in our shop. All returns are granted in the form of Black Salt gift card/store credit. We do not issue refunds. The customer is responsible for all return shipping costs.
Due to the limited edition nature of many of our items and limited quantities available, if a size needed for exchange is sold out, store credit will be issued.
How to exchange / return your item for store credit:
Please contact us at info@shopblacksalt.com with your order number and exchange/return for store credit inquiry. Please do not send exchange inquiries via Instagram DM. We need email chain copies of all exchanges and cannot process them via Instagram.
Items eligible for exchange/return for store credit must be back to us, postmarked within 14 days of original delivery date, so contact us sooner than later! (Note: Postmarked means the date the post office/UPS/FedEx accepts the package, not the date you print the label)
Once you've emailed us, we will decide if the item is eligible for exchange/return for store credit based on the guidelines shown below and contact you with a return address and more information. You must contact us before shipping your order back.
FINAL SALE ITEMS
All sale items, items purchased with a discount of 30% or more, as well as all bodysuits (full priced & sale), accessories, vintage items, and face masks, are final sale and cannot be returned or exchanged.
RETURN/EXCHANGE GUIDELINES
- You must contact info@shopblacksalt.com first before shipping back your item(s)
- Shipping fees are non-refundable and any return shipping costs are the sole responsibility of the buyer.
- Your item must be in original, brand new condition.
- We cannot accept exchanges/returns on items that have been damaged after wearing. Any item that is ripped/torn by the owner (or a washing machine, etc) is not a manufacturing defect. Please be gentle with your new clothing - they are not indestructible!
- We do not offer refunds.
International Returns
All guidelines above apply as well for international orders. Please email us for your inquiry. At this time for international orders, we only offer store credit for returns and do not do exchanges for other items. All orders must be postmarked (date that a package is shipped back) within 14-days of original delivery date. We highly recommend packages be tracked and insured (at buyer's cost), as we cannot be held responsible for lost or missing packages. Return shipping costs are the responsibility of the customer. Any customs fees paid cannot be reimbursed. Original and return shipping costs are not refunded.
Afterpay Orders
If you placed an order using Afterpay and you'd like to return/exchange an item(s), the exchange process is the same as above - the total cost of your item(s) returned will be applied to a Black Salt gift card/store credit. However, you will still be responsible for the remaining payments to Afterpay from your original purchase.