EXCHANGES & RETURNS

Not In Love With Your Purchase or Need a Different Size?

Sometimes things don't work out, we get it! While we do not issue refunds, we accept exchanges or issue store credit minus shipping costs for unworn, unwashed, full-priced merchandise with tags attached within 21 days of original delivery date. International orders are eligible for store credit only, no exchanges. The customer is responsible for all return shipping costs. 

All discounted and sale merchandise, and all accessories, headwear, socks, full-priced bodysuits, home goods, beauty, & vintage are final sale and cannot be exchanged or returned. 

How to exchange / return your item:

Contact us at info@SHOPBLACKSALT.com with your order number and exchange/return inquiry. We will respond with 1 business day determining if your item is eligible for exchange and provide instructions for sending back.  Please do not send exchange inquiries via Instagram DM. We need email chain copies of all exchanges and cannot process them via Instagram. 

 

Please read the full policy below. 

GUIDELINES

  • Item(s) must be in original, brand new condition with tags attached (if applicable). Items with make-up or deodorant marks, excessive pet hair, strong perfume smells, will be marked as final sale and returned to the owner. We cannot accept exchanges/returns on items that have been damaged after wearing.

  • Customers are responsible for the return postage. If exchanging, we cover shipping back to you. (US customers only) If an item is exchanged for a second time, a shipping fee of $8.30 will be deducted from the store credit issued. We highly recommend getting tracking for your return orders as we cannot be responsible for lost returns.

  • We cannot refund shipping on orders and shipping costs are not included in the store credit issued.

  • Any returns requested after the 21-day policy window - pending approval via email - will be subject to a 15% restocking fee, which will be deducted from your store credit. After 30 days, we will not accept any returns.

  • Any item that is ripped/torn by the owner (or a washing machine, etc) is not a manufacturing defect. Please be gentle with your new clothing - they are not indestructible! 

International Returns

Items from international orders can only be sent back for store credit. No exchanges are offered.

We are happy to hold an item for you until your item is returned back to us. For us to hold an item for you, the tracking number for your return must be emailed to us as proof of shipment. Once your item has been returned to us, you can purchase that item with your store credit.

All other guidelines above apply to international orders.

Please contact us at info@shopblacksalt.com within 21 days of original delivery date with your inquiry. You must contact us first before sending your item back.

Original and return shipping costs are not refundable. Any customs, duties, and taxes paid are also not refundable. We highly recommend shipping your order with tracking as we cannot be held responsible for lost packages.

Additional Info / FAQs

Due to the limited edition nature of many of our items and limited quantities available, if a size needed for exchange is sold out, store credit will be issued. 

If you placed an order using Afterpay or ShopPay and you'd like to return/exchange an item(s), the exchange process is the same as if you paid with a credit card or PayPal. The total cost of your item(s) returned will be applied to a Black Salt gift card/store credit. However, you will still be responsible for the remaining payments to Afterpay from your original purchase. 

Store credit is issued in the form of a Black Salt gift card via email. Once you receive your store credit, it can be used at any time toward a future purchase(s). It does not have to be used all at once, and can be applied to shipping costs as well.

Store credit does not expire as long as our shop is around, but we recommend using within 1 year so you don't forget about it!

If you've submitted an exchange/return inquiry and decide to keep the item, please contact us asap at info@shopblacksalt.com so we can close the case and put any item on hold back up for sale so another customer can purchase.

During the holiday season between late November and through December, we will extend our exchange policy for items purchased as a gift. Items can be exchanged for store credit or other items until January 10th as long as they meet all of the exchange guidelines above. Contact us at info@shopblacksalt.com for more details.

Questions?

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