All returns are granted in the form of Black Salt gift card/store credit. We do not issue refunds.
Items eligible for exchange/return for store credit must be sent back to us, postmarked within 14 days of original delivery date, so contact us sooner than later!
Delivery date is determined by the date your tracking information says it was delivered.
(Note: Postmarked means the date the post office/UPS/FedEx accepts the package, not the date you print the shipping label)
All sale items and items purchased with a discount of 30% or more, as well as all full priced accessories, socks, and vintage items are final sale and cannot be returned or exchanged.
Exchanges can only be exchanged once.
Your item(s) must be in original, brand new condition with tags attached (if applicable)
Items with make-up or deodorant marks, excessive pet hair, strong perfume or cigarette smoke smell, will be marked as final sale and returned to the owner.
We cannot accept exchanges/returns on items that have been damaged after wearing. Any item that is ripped/torn by the owner (or a washing machine, etc) is not a manufacturing defect. Please be gentle with your new clothing - they are not indestructible!
When removing tags off Rolla's pants (or any other item), please use tiny sharp scissors to snip off! Do not rip tags off as this will cause a hole in the fabric. We cannot accept returns or exchanges when this happens.
Customers are responsible for the return postage. If making an even exchange (ie, one size for another in the same item), we cover shipping back to you. If you are exchanging an item for one of higher value and need to pay the difference in cost, the customer may be required to pay additional shipping charges.
We highly recommend getting tracking for your return orders as we cannot be responsible for lost returns.
We cannot refund shipping on orders and shipping costs are not included in the store credit issued.
Ex: if you purchased a $30 shirt with $8.45 shipping, you will receive a store credit for $30.
Items from international orders can only be sent back for store credit. No exchanges are offered.
We are happy to hold an item for you until your item is returned back to us. For us to hold an item for you, the tracking number for your return must be emailed to us as proof of shipment. Once your item has been returned to us, you can purchase that item with your store credit.
All other guidelines above apply to international orders.
Please contact us at info@shopblacksalt.com within 14 days of original delivery date with your inquiry. You must contact us first before sending your item back.
Original and return shipping costs are not refundable. Any customs, duties, and taxes paid are also not refundable. We highly recommend shipping your order with tracking as we cannot be held responsible for lost packages.