You must contact us at info@SHOPBLACKSALT.com before shipping back any item! Include your order number and exchange request or your request to return for store credit within the email.
Please do not send exchange inquiries via Instagram DM. We need email chain copies of all exchanges and cannot process them via Instagram.
Once you've emailed us, we will determine if the item is eligible for exchange/return for store credit based on the guidelines shown above in our Exchange Policy/Guidelines, and contact you within 1 business day with the return address to send to and more information about your exchange.
You must contact us before shipping your order back!
Please carefully package the item(s) preferably in their original packing materials. If you received an organza bag in your order, please gently place your item back in that bag before placing in a shipping envelope/box.
Your return will eventually find a new home with another customer, so pleases pack your item(s) with care!
Please allow 1-3 business days for processing your exchange/store credit once we have received your item(s) back. Exchanges are not processed on holidays or weekends.
Once processed, you will either receive tracking for your new item(s) via email or a store credit in the form of a gift card that can be used at any time toward a future purchase.
If you email us the tracking for your exchange/return once it has shipped, it can speed up the process a bit!
The following items are FINAL SALE and cannot be exchanged or returned:
- All sale/discounted merchandise
- Any item(s) purchased using a discount code of 30% or more
- All bodysuits for hygenic reasons
- All accessories, including headwear, scarves, socks, & home goods.
- Any beauty/apothecary items
- Any vintage items