shipping

COVID-19 UPDATE:   
Please expect some delays in delivery on all orders at this time.  Priority Mail is not guaranteed in 2-3 days.  If your USPS tracking says "Arriving Late," it is still in transit to you and will arrive, but late.  This is something out of our control. International shipping delays are also expected during this time. 

DOMESTIC ORDERS:
All domestic orders are shipped via USPS Priority Mail with tracking and shipped within 2 business days of order placement; if you order on a Monday, for example, your order will ship out by Wednesday.  Black Salt does not process orders on the weekends or holidays.  Please allow 24-48 hours for your tracking to update.  Depending where you live in the US, you will get your package within 1-3 business days from the date it was shipped.  (Exception during COVID-19, see above notice)
  • US orders over $64 ship USPS Priority Mail FREE
  • Orders Under $64 ship USPS Priority for a flat rate fee of $8. 

Signature Confirmation can be added for an additional $5 on orders over $64, or for $10 on orders under $64.  We HIGHLY RECOMMEND adding Signature Confirmation to orders as it eliminates the chance your package can be stolen off your porch/mailbox. 
Please note price is subject to change whenever USPS raises their rates.

INTERNATIONAL ORDERS:
 
International orders are always "ORDER AT YOUR OWN RISK."  We are not held responsible for any delays or lost packages. 

International orders are shipped USPS First Class International Mail and handed off to your local post office.   All international orders are processed and shipped out with 3-4 business days of order submission, excluding weekends and holidays. If you submit an order on Monday, for example, you should receive a shipping confirmation by Thursday. 

 It typically takes between 1 - 6 weeks to arrive, but depending on your country’s customs department, shipping methods may take longer than the expected delivery range given, sometimes up to 30 days or more.   Customers are responsible for all customs, duties, and taxes due. 
Full tracking is not guaranteed.  Oftentimes, once the package leaves the United States, tracking can cease to update. 
  • Orders $0 - $36:  $15 flat rate
  • Orders $36.01 - $98.99: $18.50 flat rate
  • Orders $99 - $200 : $22 flat rate
  • Orders $200.01 - up:  $28 flat rate
Please note price is subject to change whenever USPS raises their rates.

All shipping addresses must be typed in English at checkout.  We cannot ship items to you if your address is typed in another language, per USPS.
 
CUSTOMS, DUTIES, TAXES: 
All customs duties, taxes, or fees are the sole responsibility of the customer.   Black Salt is required by law to accurately declare the value of all international orders on customs forms.  We will not mark the value of an item lower as it is against the law.  Sometimes customs delays do occur.  The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office.​  We have no control over the fees you may need to pay to collect your item.  Please take into consideration you may have to pay customs fees when ordering internationally. 

UNCLAIMED/REFUSED PACKAGES: 
If your package gets returned to us due to duties/customs not paid or item not claimed, etc, we will contact you.  To attempt to ship again, the customer will need to pay another international shipping fee. 
Original shipping fees will not be refunded under any circumstance. Refused packages will be subject to a 20% restocking fee. Example: if you purchase a $60 item and pay $18 shipping and your item gets returned to us for not paying customs/fees, you will be refunded $48. 
 

ORDERS SHIPPED TO INCORRECT ADDRESS:
We always ship orders to the shipping address customers enter at checkout.  If you enter an incorrect shipping address and the package has already been shipped by us, we are no longer able to change the shipping address, so please make sure you're entering in your address correctly!  Package Intercept by USPS can be used to change the delivery address once a package has shipped.   Please note there is a fee charged by USPS for this service.  Black Salt cannot intercept packages; it is the sole responsibility of the customer to do so.

MISSING/STOLEN PACKAGES:
We are not responsible for any lost/stolen packages that were marked as delivered, and cannot reimburse or replace orders that were misdelivered by the post office or stolen from a property.  Oftentimes, packages are stolen, picked up by others by mistake, put in your neighbor's mailbox, etc.  We are not responsible for this, unfortunately.
We highly recommend making sure your package is being delivered to a safe and secure location.  We offer Signature Confirmation shipping at checkout and highly recommend purchasing this shipping option to avoid the chance of a stolen package.  After all, having a package sitting out in the open on your porch is like leaving a wallet sitting on top of your car.  It's there for the taking, and sadly, people are awful and will steal what's not theirs. 

Thank you for understanding.  If you have a package that was marked as delivered but was not received, please contact your local post office or fill out a Missing Mail request on USPS's site: https://www.usps.com/help/missing-mail.htm

VACATION MODE: 
Very rarely, Black Salt will be away on a quick vacation, which may cause some extended shipping delays as it is a one-woman-run business.  This will always be noted at the top of our website, of course!