FAQ

Before you email us, check out our detailed FAQ section as your question may already be answered! All information on shipping can be found on our shipping page.

General FAQs

Black Salt is based in Louisville, KY, USA. All orders ship directly from us.

Email is always the best form of contact for us and the quickest way to receive a response: Info@shopblacksalt.com

Please do not send order-related questions or exchange/return inquiries through Instagram DM as they are difficult to keep track of there, and we typically only check our DMs once or twice daily Monday - Friday.

General questions that are not time-sensitive can be sent via Instagram DM (but email is preferred!)

Black Salt is an online-only boutique. We had a location in Louisville from 2011-2015 but closed to focus on the growing online shop. :) 

Follow us on Instagram @shopblacksalt for all the latest updates, sneak peeks of new arrivals, sales announcements, and all other fun stuff!

We also send out a newsletter once or twice a month (we promise we won't spam you daily!) Sign up for the newsletter in the footer on our website!

All customer emails are answered within 1 business day (24 hours). Black Salt's business hours are 9AM Eastern - 5PM Eastern Monday thru Friday.  We do not respond to emails on the weekends or holidays or at 11PM at night (we're asleep!)

Please also keep in mind that Black Salt is run completely by one person.

If you haven't heard back within 2 business days and used our contact form on the web site, you may have entered your email address incorrectly. If that happens, we get a bounceback email and cannot respond to your question. Send again and make sure your email address is entered correctly. You can always contact us directly at info@shopblacksalt.com. 

Also, make sure you didn't email info@blacksalt.com. It happens a lot! That is an entirely unrelated company in the United Kingdom, so we will not see emails sent to this address.

Sorry, Black Salt does not collaborate with influencers or lend out clothing to photographers for shoots, as all items are available in very limited quantities.

Product-Related FAQs

All the items carried in the shop are made by different brands/labels, so sizing and fabric will all differ from label to label and also vary per style. 

Most of the brands we stock carry size XS - L or XL/XXL, or pants sizes 24 - 34 (waist size in inches). We try to list measurements for each item on our site on their product pages, but if a specific size measurement isn't listed, you can always email at info@shopblacksalt.com and we'll get that information to you as soon as possible.

 Please note that a size medium in one brand may be a bit different than a size medium from other brand, so always look at measurements and compare with your own measurements for best fit. 

The brands Daydreamer, Gumball Poodle, & I'm With The Band ethically make all their items right here in the United States.

Below are our international-based brands' ethical and sustainable policies:

♡ Another Girl UK products are made with 100% of our collection is made with sustainable fabrics, and they work with long-standing trusted factories that all comply and adhere to strict ethical standards for fair wages and safe working conditions. You can find more about their vision here: https://www.anothergirl.co.uk/pages/certification

♡ Band of the Free provide safe working conditions for all people employed & strive to provide the best sustainable and recycled materials, resource efficiencies, & transparent supplier relationships. They are committed to offering sustainable materials, including recycled polyester, BCI cotton, sustainable viscose, & water based polyurethane fabrics. For more, see here: https://bandofgypsies.com/pages/sustainability-report

♡ Glamorous's Ethical Sourcing Policy: Glamorous recognizes its obligation to ensure that products are produced in an ethical manner.

♡ Nine Lives Bazaar's products are created in an ethically certified factory and have passed all audit reports. The factory employs 80 people and has many ethical procedures in place, including great working conditions for staff and above award wages.

♡ Rolla's is also focusing on ethically made items in approved factories, as well as sustainability.  You can see more about Rolla's ethics here:  https://rollas.com.au/us/csr

♡ Spell brand items are imported, but as an ethical brand, they're committed to ensuring all factories they work with abide by a strict code of conduct and are socially & ethically accredited via independent certification bodies (such as WRAP, SEDEX & BSCI).  For more info, see here: https://usa.spell.co/pages/our-vision-and-commitment

The majority of the items we stock in our shop are limited edition and aren't available for restocks. Once it's gone, it's gone!

Occasionally we get an item back in stock from a return. Some other products are often available for us to restock. Signing up for a restock email will notify you if/when a product comes back in the size you selected.

Questions?

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