Black Salt is based in Louisville, KY, USA. All orders ship directly from us.
Email is always the best form of contact for us and the quickest way to receive a response: Info@shopblacksalt.com
Please do not send order-related questions or exchange/return inquiries through Instagram DM as they are difficult to keep track of there, and we typically only check our DMs once or twice daily Monday - Friday.
General questions that are not time-sensitive can be sent via Instagram DM (but email is preferred!
Black Salt is an online-only boutique. We had a location in Louisville from 2011-2015 but closed to focus on the growing online shop. :)
Follow us on Instagram @shopblacksalt for all the latest updates, sneak peeks of new arrivals, sales announcements, and all other fun stuff!
We also send out a newsletter once or twice a month (we promise we won't spam you daily!) Sign up for the newsletter in the footer on our website!
All customer emails are answered within 1 business day (24 hours). Black Salt's business hours are 9AM Eastern - 5PM Eastern Monday thru Friday. We do not respond to emails on the weekends or holidays or at 11PM at night (we're asleep!)
Please also keep in mind that Black Salt is run completely by one person.
If you haven't heard back within 2 business days and used our contact form on the web site, you may have entered your email address incorrectly. If that happens, we get a bounceback email and cannot respond to your question. Send again and make sure your email address is entered correctly. You can always contact us directly at email@example.com.
Also, make sure you didn't email firstname.lastname@example.org. It happens a lot! That is an entirely unrelated company in the United Kingdom, so we will not see emails sent to this address.
Sorry, Black Salt does not collaborate with influencers or lend out clothing to photographers for shoots, as all items are available in very limited quantities.