Full-priced, non-sale items may be returned for STORE CREDIT or EXCHANGED for other items within 14 days of delivery as long as the item is returned in the condition it was sent (unwashed/unworn/tags still attached).
* All returns are granted in the form of store credit. We do not issue refunds.*
Store credits are valid for one year from the date they are issued. Any original/return shipping fees cannot be refunded. Please note that you are responsible for the return postage.
All jewelry/accessories, bodysuits, intimates, vintage items, sale items, and full-priced items purchased with a discount code of 30% or more are FINAL SALE and cannot be exchanged.
GUIDELINES FOR EXCHANGING:
- Customer must contact Black Salt before sending back item
- Item(s)must have been purchased at full price to be eligible for exchange and must not be a final sale item listed above (marked down items, jewelry, accessories, vintage, etc)
- Item(s) must be sent back to us (postmarked) within 14-days of original delivery date. Items will not be accepted after this date range unless otherwise discussed in email. Items sent back to us after this exchange period will be sent back to customer and marked as final sale.
- Item(s) must be unwashed, unworn, tags still attached (if applicable)
- Item(s) cannot have any perfume smells, excess pet hair, deodorant marks, makeup stains, etc. Any items sent back to us with any of these will be returned to the customer and marked as FINAL SALE.
:: HOW TO EXCHANGE / RETURN FOR STORE CREDIT::
Before sending back your item, you must contact us at info@shopblacksalt.com with your order number & exchange/return inquiry to receive instructions on your exchange. All requests for exchanges/returns for store credit made after 14 days from original delivery date will be denied. Requests for exchanges/returns on final sale items will also be denied. This is why our exchange policy is clearly noted on each product page.
Please allow 3 - 5 days processing for the exchange/issue of store credit once we receive your item back.
:: INTERNATIONAL EXCHANGES ::
All guidelines above apply as well for international orders. Please contact us within 14-days of delivery date if you would like an exchange for store credit. At this time for international orders, we only offer store credit for exchanges (no size swaps, etc).
All orders must be postmarked (date that a package is shipped) within 14-days of original delivery date. We highly recommend packages be tracked and insured (at buyer's cost), as we cannot be held responsible for lost or missing packages. Return shipping costs are the responsibility of the customer. Original and return shipping costs are not refunded. Please note that you are responsible for the return postage
DOMESTIC ORDERS:
US-based orders over $50 ship USPS Priority FREE.
Orders Under $50 ship USPS Priority for a flat rate fee of $8.
Please note price is subject to change whenever USPS raises their rates.
All domestic orders are shipped via USPS Priority Mail and shipped within 1 business day of order placement, weekends and holidays excluded.
Depending where you live in the US, you will get your package within 1-3 days from the date it was shipped.
There may be a 2-business-day delay in shipping during big sales. Very rarely, Black Salt will be on a quick getaway which may cause some extended shipping delays. This will always be noted at the top of our website though!
CANADIAN ORDERS:
Canadian-based orders ship USPS First Class International: $13 flat rate.
Please note price is subject to change whenever USPS raises their rates.
All orders will be processed and shipped within 2 business day, excluding weekends & holidays. This shipping method typically takes 6-15 business days to arrive, sometimes sooner depending on the location. Basic tracking is included with all Canadian orders.
INTERNATIONAL ORDERS:
All other international-based orders ship USPS First Class International: $16.50 flat rate.
Please note price is subject to change whenever USPS raises their rates. It is expensive to ship internationally, but please note that more often than not, it costs us more to ship your item than we are charging you!
Black Salt ships *almost* worldwide. All international orders will be processed and shipped within 2 business days, excluding weekends and holidays. This method typically takes 6-15 business days to arrive. Depending on your country’s customs department, shipping methods may take longer than the expected delivery range given, sometimes up to 30 days. Black Salt is not responsible for these fees and they are beyond our control. Basic tracking is included for most countries with this shipping method. Tracking is NOT guaranteed.
CUSTOMS, DUTIES, TAXES:
All customs duties, taxes, or fees are the sole responsibility of the customer. Black Salt is required by LAW to accurately declare the value of all international orders on customs forms. Please do not ask us to mark items as a gift as it is against the law. Sometimes customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office. We have no control over the fees you may need to pay to collect your item. Please take into consideration you may have to pay customs fees when ordering internationally.
UNCLAIMED PACKAGES:
If your package gets returned to us due to duties/customs not paid or item not claimed, etc, we will contact you. To attempt to ship again, you will be charged another international shipping fee of $18.50. Original shipping fees can not be refunded under any circumstance. If you cannot afford your customs fees and do not claim your package, you will be charged a 20% restocking fee on the item returned to us. This is mainly because oftentimes we don't get the returned/unclaimed package for months after it's shipped.
NOTE: We are not responsible for lost packages and cannot reimburse orders that were misdelivered by the post office or stolen from a property. Please make sure you have your package sent to a secure address. Thank you for understanding. If you have a package that was marked as delivered but was not received, please contact your local post office.
